Simple illustration of two women working together remotely. One with a laptop, the other with a magnifying glass.

This spring, I had my first opportunity to officially call myself a UX researcher (outside of an academic setting). Many thanks to Jen Shuang, Senior UX Research Manager, for seeing the potential in me and setting such a great example as a team leader. Here are four of my biggest takeaways from my time on the UX Research team at Citi Ventures Studio.

Own the Process 💪

With the endless support from Jen and the UX Research Team, I was able to experience the empowering sense of ownership. Starting from scratch with planning and participant recruitment, I was the one to execute, analyze, and…

Sarah Ann Jump

ux researcher ◦ former photojournalist ◦

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